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Expert Republic - Privacy Policy
This Privacy Policy explains how we collect, use, disclose, transfer, and store any personal information that we collect from you or that you provide to us through Expert Republic (web application or mobile application software) or when contacting us in relation to our services.
If you choose to use our service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Expert Republic unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you. The full control and the responsibility over the content, privacy policies, or practices are according to the Privacy Policies of those third-party sites or services.
We also use personal information to facilitate payment transactions with Stripe and to provide payment-related services to our users. For more information please refer Stripe SDK privacy policy documentation -
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Account Deletion
You can initiate the request to delete your account anytime by emailing us at Once we receive your email, we will process the request manually, and upon successful account deletion, we will send you an email confirmation. The following criteria must be met for a successful account deletion request:
Upon successful request for deletion, the user account will be anonymized, which removes or modifies all personally identifiable information. Information associated with your account will only be kept until your account is anonymized. We may retain some of your information as necessary to continue developing and improving our services. Where we retain information for service improvement and development, we take steps to eliminate information that directly identifies you. We only use the information to uncover collective insights about the use of our services. Account anonymization is a process we use to maintain our commitment to user privacy.
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We use a third-party cloud communications platform to perform communication functions in Expert Republic. The video and audio communication is only visible to participants on the call and is recorded to handle any dispute. The recording of the session will be stored for only up to 48 hours. No human can view the video recording of the sessions unless a dispute happens with a customer or an Expert. The connection prioritises ‘peer-to-peer’ between the Expert and the customer’s phone. We adhere to strict security measures, preventing any eavesdropping of the video streams.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at
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Sakala tn 7-2 Kesklinna linnaosa, Tallinn Harju maakond 10141, Estonia.